Refund Policy
Last updated: 8 October 2026
This policy applies to Fuentio's paid plans, sold by Mouad Jaoucha (see the legal notice). Paid plans open when the API does; until then, nothing is charged.
Payments are handled by Paddle.com, our reseller and Merchant of Record. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so refunds are paid by Paddle.
14 days to change your mind
You can ask for a full refund of a payment within 14 days of that payment, for any reason. You don't have to explain why. This applies to your first payment and to each monthly renewal.
How to ask for a refund
- Go to paddle.net and look up your order with the email address you paid with, or use the link in your Paddle receipt; or
- write to [email protected] with the email address you paid with, and we will ask Paddle to refund you.
The refund goes back to the payment method you used. How long it takes to appear depends on your bank or card provider.
When a payment is refunded, the plan it paid for ends, and we cancel the plan so that you aren't charged again.
After 14 days
After 14 days, a payment isn't refunded for a change of mind. You can still cancel your plan at any time to stop future payments: it then stays active until the end of the month you have already paid for (see section 4 of our terms).
Your rights under the law
This policy doesn't limit any right you have by law. If we charged you by mistake, charged you twice, or the service you paid for was not provided, write to [email protected] and we will put it right. If you are a consumer in the European Union, you also keep your legal rights, including your right of withdrawal as described in Paddle's buyer terms.